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Questions about identification, care guidance, or your collection? Reach out — we read every message.

We aim to reply within 1–2 business days. For urgent safety concerns involving pets or people, contact a veterinarian or medical professional immediately.

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FAQ

Common questions

How accurate is plant identification?

Snap Plants uses AI models to suggest a plant name and confidence score. Accuracy depends on photo quality, lighting, plant uniqueness, and the model in use. Results are educational — always verify important decisions (especially toxicity or edibility) with trusted sources or a professional.

Does Snap Plants work offline?

Your saved collection and past diagnoses may be available on-device, but new AI identification typically requires a network connection to reach the model provider. Offline capabilities may expand over time.

What happens to my plant photos?

Photos are used to identify plants and power care guidance. We don’t sell your photos or use them for advertising. See our Privacy Policy for full details on camera use, third-party AI processing, and retention.

What kinds of plants can I identify?

You can choose categories such as houseplants, succulents & cacti, outdoor garden plants, trees & shrubs, herbs, vegetables, wildflowers/weeds — or tap “Not Sure?” Coverage depends on the AI model and photo quality; rare cultivars or poor images may be harder to identify.

When will Snap Plants be on iOS and Android?

Both iOS and Android are currently in testing. Request beta access or email admin@snapcollectibles.com with feedback. Public App Store and Google Play releases come next.

Is care advice safe for pets?

Snap Plants may show toxicity notes for pets and humans when available, but this is AI-generated educational information only. Always verify with a veterinarian or poison control for real-world safety decisions. When in doubt, keep plants out of reach.